We are pleased to offer free contactless curbside pickup for all online orders!
Shop online:
Place your order.
Once your order is placed, you’ll receive an order confirmation email. Please note: your order is not ready for pick up yet!
Within 48 hours, you’ll receive an additional email confirming your order is ready. Customers who arrive prior to receiving their pickup confirmation email will be asked to return.
Pick up at the Discovery Store:
Curbside pickup is available Wednesday to Saturday from 10am to 4pm.
Once here, call the Discovery Store at 604-521-8401 to verify pick-up details with your name and pickup confirmation number.
A staff member will bring your order out to you.
When can I expect my order to arrive?
We ship orders within 48 hours of the confirmation email, excluding weekends and statutory holidays. You will receive an email with a tracking number once your order has shipped.
Please note: the Discovery Store is closed Sunday to Tuesday which may affect processing time.
Orders shipped through Canada Post typically take 5-7 business days, depending on the destination. Please be advised that due to the COVID-19 pandemic, shipments may take longer than usual. We thank you in advance for your patience.
Can I cancel my pick-up/delivery order?
Please contact us as soon as possible to cancel your order. Orders can only be cancelled before they ship.
How do I return a damaged or defective item that I picked up or had delivered?
We will gladly exchange or return defective merchandise within 21 days with a valid receipt. In order to qualify for a refund, your items must be in their original packaging, unopened, and in the same condition in which you received them. Please contact us so that we may assist you in arranging a return. We are unable to refund shipping charges for your order. If a product is damaged during shipping, you must file a damage claim with the shipper as we do not insure shipments without special request. Refused orders are subject to full shipping charges.
Still have a question? Contact us at [email protected] or call us at 604-521-8401 and we’ll help in any way we can!
